Refund policy

GENERAL

This policy applies to purchases made from:

The Fine Asset Pty Ltd trading as The Fine Kard ("The Fine Kard", "we", "us", "our")

This policy operates alongside your rights under the Australian Consumer Law.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

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CHANGE OF MIND RETURNS

PokeBox may, at its discretion, accept returns for change of mind, subject to the conditions below.

To be eligible:

• Item must be unopened, unused, and in original condition
• Item must be suitable for resale
• Request must be made within 7 days of receiving the order
• Customer is responsible for return shipping

If approved:

• A restocking and administration fee of up to 7% may be applied
• Fee will be deducted from the refund amount
• Refunds issued via original payment method where possible

PokeBox reserves the right to refuse returns where items:

• Have been opened, used, or damaged
• Are not in resalable condition
• Fall outside the return window

Change of mind returns are discretionary and not guaranteed.